Overview
i-Queue is a powerful multi-channel contact center management system supporting Voice, Chat and WhatsApp with built-in ACD, IVR, voicemail, supervision tools and advanced analytics.
- ✓ Automatic Call Distribution (ACD) with smart queue routing
- ✓ Inbound, outbound and blended call handling
- ✓ Queue prioritization, VIP & blacklist management
- ✓ Call Back Assist and intelligent queue control
Outbound Dialer Modes
- ✓ Progressive, Preview and Power dialing modes
- ✓ Multiple phones per lead support
- ✓ Adjustable wrap-up time per queue
Reporting & Supervision
- ✓ Real-time supervisor dashboard and live monitoring
- ✓ Historical and interval performance reports
- ✓ Exportable analytics and agent activity tracking